Refund policy

Return & Refund Policy

Thank you for shopping at Spot Studio Art. We hope you are happy with your purchase. The following policy explains how returns, exchanges, cancellations, and refunds are handled.

30-Day Return Policy

We offer a 30-day return policy. You have 30 calendar days after receiving your item to request a return.

To qualify for a return under this voluntary 30-day policy, the item must be in the same condition in which you received it: unworn or unused, with any tags attached, and in its original packaging. You will also need your receipt or other proof of purchase.

To request a return, contact us at craig@spotstudio.art.

Returns are processed in New Jersey. Please contact us to obtain the correct return address and return instructions before sending your item back.

Items returned without first requesting authorization may not be accepted. Once your return has been authorized, please send the item back within the timeframe provided in your return instructions.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, customers are responsible for the cost of returning their items.

Original shipping charges are nonrefundable under our voluntary 30-day return policy. When a prepaid return label is provided for a standard return, the cost of the label may be deducted from your refund.

Please use a trackable shipping service and retain your return receipt. Spot Studio Art is not responsible for returns that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if your item is defective or damaged or if you received the wrong item.

Email craig@spotstudio.art with your order number, a description of the issue, and photographs when appropriate so that we can evaluate the problem and make it right.

When an item is confirmed to be defective, damaged, or incorrect, we will cover the reasonable cost of returning it where required.

Exceptions and Nonreturnable Items

Certain items cannot be returned under our voluntary 30-day return policy, including:

  • Custom, personalized, made-to-order, or specially commissioned products

  • Perishable goods

  • Personal-care products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Final-sale or clearance items

Please contact us before purchasing if you have questions about whether a particular product may be returned.

These exclusions do not limit any statutory rights that may apply to defective, damaged, misdescribed, or nonconforming goods. They also do not override the statutory EU right of withdrawal described below where that right applies.

Exchanges

We do not process direct exchanges.

The fastest way to obtain a different item is to request a return for the original item and, once the return is accepted, place a separate order for the replacement.

European Union Right of Withdrawal

This section applies to purchases covered by European Union consumer-protection law.

EU consumers purchasing goods online generally have the right to withdraw from the purchase contract within 14 calendar days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receive physical possession of the goods.

When multiple items from the same order are delivered separately, the withdrawal period begins when you receive the final item.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.

You may do so by emailing craig@spotstudio.art with a clear statement that you wish to withdraw from the purchase. Please include your name, order number, the items concerned, and the date on which the items were received.

You may use the model withdrawal form at the end of this policy, but its use is not required.

Merely sending the merchandise back without a clear withdrawal statement may not be sufficient. Please contact us first so that we can provide the correct return address and return instructions.

Returning the Goods

After informing us of your withdrawal, you must send the goods back without undue delay and no later than 14 calendar days after the day on which you notified us of your decision.

The deadline is met when the goods are shipped before the 14-day return period expires.

You are responsible for the direct cost of returning the goods unless:

  • We agree to pay the return cost;

  • The goods are defective, damaged, incorrect, or nonconforming; or

  • Applicable law requires us to pay the return cost.

Condition and Handling of EU Returns

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

You may be responsible for any diminished value caused by handling beyond what would reasonably be permitted when examining the goods in a physical store.

Whenever reasonably possible, please return the goods with their original packaging and included accessories. Missing original packaging does not by itself eliminate a statutory EU right of withdrawal, but damage or diminished value may affect the amount refunded.

EU Withdrawal Refunds

When you validly exercise your EU right of withdrawal, we will reimburse payments received for the withdrawn goods, including the cost of our least-expensive standard delivery option.

Additional shipping charges resulting from your selection of expedited, premium, or other delivery services are not refundable beyond the cost of the least-expensive standard delivery option that was available.

The reimbursement will be made without undue delay and no later than 14 calendar days after the day on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction unless you expressly agree to another method. You will not be charged a fee for the reimbursement.

Exceptions to the EU Right of Withdrawal

The statutory EU right of withdrawal may not apply to certain goods, including:

  • Goods made to the consumer’s specifications or clearly personalized

  • Goods that are liable to deteriorate or expire rapidly

  • Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken

  • Other goods or services specifically excluded from the right of withdrawal under applicable law

The fact that an item was purchased on sale does not, by itself, remove a statutory EU right of withdrawal.

Nothing in this section limits your legal rights concerning defective, damaged, misdescribed, or nonconforming goods.

General Refund Processing

For returns made under our voluntary 30-day return policy, we will notify you after receiving and inspecting the returned item and let you know whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact craig@spotstudio.art.

The EU refund deadlines described in the European Union Right of Withdrawal section apply instead when a customer exercises a statutory EU right of withdrawal.

Contact Us

For return, refund, cancellation, or withdrawal questions, contact:

Spot Studio, LLC
Email: craig@spotstudio.art

Our business contact address is provided in our Legal Notice. Please request the specific return address before shipping merchandise, as the return-processing address may be different.

Model EU Withdrawal Form

Complete and return this form only if you wish to use it to withdraw from an eligible purchase contract.

To: Spot Studio, LLC
Email: craig@spotstudio.art
Business address: As listed in the Legal Notice

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Order number:

Date ordered:

Date received:

Customer name:

Customer address:

Customer signature, only when this form is submitted on paper:

Date: